Meade - limited warranty (UK)


All Meade telescopes and accessories supplied by Opticstar Ltd are warranted to be free of defects in materials and workmanship for a period of ONE YEAR from date of original retail purchase in the UK. Opticstar Ltd will repair or replace the product, or part thereof, found upon inspection by Meade Instruments and Opticstar Ltd to be defective, provided the defective part or product is returned to Optticstar Ltd, freight prepaid, with proof of purchase. This warranty applies to the original purchaser only and is non-transferable. Only Meade products purchased in the United Kingdom are included in this warranty.

RAN Number Required: Prior to the return of any product or part, a Return Authorization Number (RAN) number must be obtained by writing to Opticstar Ltd. Each returned part or product must include a written statement detailing the nature of the claimed defect, as well as the owner's name, address, phone number, and a copy of the original sales invoice or receipt.

This warranty is not valid in cases where the product has been abused or mishandled, where unauthorized repairs have been attempted or performed, or where depreciation of the product is due to normal wear-and-tear. Opticstar Ltd specifically disclaims special, indirect, or consequential damages or lost profits, which may result from a breach of this warranty. Any implied warranties which cannot be disclaimed are hereby limited to a term of one year from the date of purchase by the original retail purchaser.

This warranty gives you specific rights. You may have other rights. Meade Instruments reserves the right to change product specifications or to discontinue products without prior notice.


Q&A - Meade warranty


Q: What if I modify my Meade product in some way - does this void the warranty?

Answer:
The simple answer is yes. As with virtually all companies, this has always been our policy and will remain our policy. Notwithstanding, Opticstar Ltd prides itself on customer service and trying to find a fair and equitable solution to every problem. If, upon inspection of any Meade product, we find that the product failed due to a defect in materials or workmanship within the warranty period (and all other requirements relating to the warranty are satisfied (i.e., original purchaser, proof of purchase, etc.)), and such failure, in our opinion, was not due to the modification(s), then we will repair or replace the defective product, or part thereof, in accordance with the warranty.

In addition, if a Meade product has been modified, and such modification, in our opinion, contributed in some way to the product's failure, then we will make every reasonable effort to work with the customer, on a case by case basis, to resolve the problem for a reasonable fee.

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